Maine law requires that free medical care must be provided to Maine residents with income less than 150 percent of the federal poverty level. MaineHealth provides full free care to all patients at or below 200 percent of the poverty level. New Hampshire residents who receive care at Memorial Hospital and/or other associated MaineHealth physician practices may also qualify for the free care program.
We’re here to help with your billing and financial assistance questions. Contact Patient Financial Services by sending a message to Customer Service in MyChart, or call 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm.
It is the policy of MaineHealth to provide financial assistance to patients who qualify through the guidelines established in this document. Under Maine law, no hospital shall deny services to any Maine resident solely because of the inability of the individual to pay for those services. Every hospital is required to adopt and adhere to a free care policy that provides for a determination of inability to pay, defines the service to be provided as free care, and takes into account other sources of payment for care, consistent with the standards established in Chapter 150 of the governing rules of the Maine Department of Health And Human Services, Office of Mainecare Services.
MaineHealth hospitals and physician practices provide medically-necessary care for all people regardless of their ability to pay. If needed, you may qualify for financial assistance from MaineHealth, from public programs or from other community resources. Learn more about financial assistance services.
MaineHealth must also render medical care to patients in a cost-effective manner. We follow established business practices regarding patients who are delinquent in paying their accounts. View the MaineHealth Billing & Collections policy. This policy applies to all MaineHealth system hospitals and physician practices.
Amounts Generally Billed (AGB)MaineHealth provides financial assistance to patients who meet the criteria outlined in our Financial Assistance Policy. After financial assistance has been granted, the patient is responsible for any remaining balance. This amount shall be no more than the amounts generally billed (AGB) to individuals who have Medicare fee-for-service and private health insurance for emergency and other medically-necessary care.
Amounts Generally Billed
MaineHealth uses "The Look Back Method" to determine AGB. You may request a copy of this summary document at no charge via MyChart or by calling 866-804-2499 (toll-free) Monday through Friday 8 am to 4:30 pm.
Financial Assistance DeterminationsPlease be sure to check with your provider's office to confirm their acceptance of our financial assistance determination. Not all providers are employed by MaineHealth or one of its organizations, and may not accept our financial assistance determination.
Qualification for free care from MaineHealth is based on family size and gross annual income. View our Plain Language Summary to see if you qualify.
MaineHealth provides financial assistance to eligible patients. Complete this form to apply for free care.
MaineHealth Findhelp (formerly Aunt Bertha), is an online directory of free or reduced-cost services like medical care, food, housing and more.
